Customer Complaints

At Glossop Osteopathy Clinic, our aim is to get you back to your full potential as quickly as we can, so we certainly hope you won’t have any complaints. 

However, sometimes things don’t go quite according to plan.   Everybody is different and some patients improve more quickly than others.  Furthermore, improvement is not always progressive, that is, sometimes a patient’s pain may briefly worsen, although, with the right treatment plan most patient’s symptoms tend to improve over time.

Perhaps you felt sore after your treatment, or perhaps your osteopath used a technique that you didn’t expect and you feel this might have aggravated your complaint?

Rest assured that it is not uncommon for patients to feel sore for up to 48 hours after treatment, this is because the manipulations performed during treatment can sometimes cause micro-trauma to muscle fibres.  This is a normal part of the healing process, similar to the soreness experienced after vigorous exercise; this soreness is usually temporary and indicates the body is adapting to the changes made during the session. 

What to do if you would like to make a complaint

The first thing to do is let us know as soon as possible.  It is always better to talk on the phone, or better still to come in to the clinic so that your osteopath or the Practice Manager Chris can listen to your concerns and better understand the situation.

Here’s how to contact us:

Whichever method you use, we will make sure that your concern is recorded in your case notes, and we will try to resolve the problem as quickly as possible. 

Here’s what we will aim to do once we hear about your complaint (this might take a couple of days):

  • We’ll look into your case notes and/or speak to the osteopath concerned to find out what happened.
  • We’ll arrange a meeting either face to face or over the phone to discuss your complaint.
  • We’ll try to work out what we can do to ensure that a similar problem does not arise again.

If You Still Aren’t Satisfied

If you still don’t feel that your complaint has been resolved to your satisfaction you can talk to an independent source about it by ringing the Institute of Osteopathy on 01582 488455, or email enquiries@iOsteopathy.org.

The institute of Osteopathy is the representative body for UK osteopaths and they have a very successful record of helping patients who have concerns about their treatment.

The General Osteopathic Council

The highest authority for osteopaths is the General Osteopathic Council, a statutory body, set up by Act of Parliament to regulate the profession.  If your complaint is very serious, or concerns safety then you have the option of making a formal complaint to the GOsC.  

You can do this through their website (www.osteopathy.org.uk/standards/complaints/) or by phone on 0207 357 6655. 

Please note that the General Osteopathic Council cannot award compensation.

 

23 Fauvel Road, SK13 7AR

Daytime & Evening Appointments Available. Open Monday - Saturday. Book Online Now. Only 5 minutes walk from the train station. Click here for directions»

Children & Maternity

We use a variety of techniques such as manipulation of the spine & joints as well as gentle yet effective techniques such as cranial osteopathy and myofascial release. Learn More»

About the Practitioners

Chris and Kate are both Registered Osteopaths and graduates of the European School of Osteopathy. We both treat a wide range of patients from newborns to the elderly. Click here to read more about the practitioners»
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